Monica Matthews

Email: [email protected] | Phone: 222-555-7777 | LinkedIn: Monica Matthews

 

Summary Statement

Motivated and results-driven retail manager with 3 years of experience overseeing sales operations, managing inventory, and driving profitability. Skilled in team leadership, customer service, and strategic planning to optimize business performance.

 

Education

Bachelor of Science in Business Administration, XYZ University

Graduated May 2019

 

Experience

Head Retail Manager | Correlli's Closet | August 2021 - Present

Direct sales and customer service operations for a high-volume retail store, managing a team of 15 employees

Develop and implement store-wide initiatives to improve sales and customer satisfaction, resulting in a 15% increase in revenue in 2022

Collaborate with upper management to create and execute annual budgets, controlling costs and maximizing profitability

 

Assistant Retail Manager | Correlli's Closet | June 2020 - July 2021

Assisted the head retail manager in overseeing all aspects of store operations, including scheduling, inventory management, and staff training

Implemented new customer service procedures and employee training programs, resulting in a 25% increase in positive customer feedback

Collaborated with visual merchandising team to optimize product placement, resulting in a 10% increase in sales

 

Retail Clerk | Max Apparel | March 2019 - May 2020

Assisted customers with product selection, provided exceptional customer service, and managed cash register transactions

Trained new employees on store procedures and product knowledge

Assisted with inventory management and restocking of merchandise

 

Certifications

Certified Retail Manager, National Retail Federation

 

Technical Skills

Microsoft Office Suite (Word, Excel, PowerPoint)

POS systems (Square, Clover, NCR)

Inventory management software (Retail Pro, Lightspeed)

 

Soft Skills

Team leadership and collaboration

Customer service excellence

Strategic planning and problem-solving

Excellent communication and interpersonal skills