Complaint Follow-Up Letter

Julia Miles

4412 Fairfax Drive,

Piscataway, NJ 08854

Kathy Goss

3762 Pennsylvania Avenue,

Bound Brook, NJ 08805

Dear Ms. Kathy Goss,

I trust this message reaches you in good health. My name is Julia Miles and I am writing on behalf of Lithium Lending. We recently received your complaint and I would like to follow up with you to address the concerns you raised.

Firstly, I want to assure you that your satisfaction is of utmost importance to us. We understand the inconvenience caused and take your feedback very seriously. We value your business and want to work towards resolving any issues you may have encountered.

It is our goal to provide exceptional service to all our customers, including you. We have carefully reviewed your complaint and have identified the areas where improvements can be made to ensure you have a seamless experience with us going forward.

Our commitment to customer satisfaction is unwavering, and I want to emphasize that we are taking immediate action to rectify the situation. Our team has implemented additional training programs to address any lapses in service quality. We are also enhancing our internal processes to prevent similar issues from occurring in the future.

We understand that actions speak louder than words, which is why we would like to offer you a 15% discount on your next transaction with Lithium Lending. This discount is our way of expressing our sincere apology and commitment to providing you with a superior experience. We are confident that by utilizing this discount, you will notice the positive changes we have made.

To avail of the discount, simply mention the code LITHIUM15 during your next interaction with one of our representatives. Should you have any further questions or concerns, please do not hesitate to contact me directly at [email protected] or call us at 222 555 7777.

We value your feedback and thank you for bringing this matter to our attention. It is through constructive criticism like yours that we continue to improve and deliver the best service possible.

Once again, please accept our sincerest apologies for any inconvenience caused. We greatly appreciate your understanding and look forward to serving you better in the future.

Best regards,

Julia Miles
Customer Relations Manager
Lithium Lending