Professional Apology Letter to a Customer

Dear Michele Marcello,

I am writing to sincerely apologize for the inconvenience caused to you during your recent experience with our company. As a valued customer, your satisfaction is our top priority, and we deeply regret any frustration or inconvenience this may have caused you.

We acknowledge that there was a mistake on our part which led to the error in processing your order. We take full responsibility for this and are committed to rectifying the situation as quickly as possible.

Please accept our heartfelt apologies for the delay in delivering your order. We understand the impact it may have had on your plans and we are truly sorry for any inconvenience caused by this delay. Rest assured that we are actively working to resolve this issue and ensure that it does not occur in the future.

In order to make it up to you for the inconvenience caused, we would like to offer you a 20% discount on your next purchase with us. We truly value your business and hope that this gesture can help regain your trust in our company.

To redeem this offer, simply enter the promo code "20DISCOUNT" during the checkout process on our website. This discount is valid until December 31, 2050.

Once again, we apologize for any inconvenience caused and thank you for your understanding and patience. If you have any further questions or concerns, please do not hesitate to reach out to our customer support team at support@example.com or call us at +1 800-123-4567.

Thank you for giving us the opportunity to make this right. We value your business and hope to serve you better in the future.

Best regards,
Lucy Wood