Duty Manager Job Description

Urban Eats Cafe, a premier dining destination in Louisville, KY, seeks to hire a dedicated and motivated Duty Manager. The Duty Manager will be responsible for supervising daily operations, ensuring excellent customer service, handling staff supervision, resolving operational issues, and maintaining quality control throughout their shift. Our ideal candidate will be highly organized, with an eye for detail and a penchant for providing exceptional service, enhancing the overall customer experience at our establishment.

Responsibilities and Duties

The Duty Manager at Urban Eats Cafe will be tasked with the following responsibilities:

• Overseeing and managing daily operations during your shift to ensure smooth and efficient operations.

• Providing excellent customer service, including addressing customer inquiries, concerns, and requests promptly and professionally.

• Supervising and leading front-line staff, inclusive of scheduling, training, and performance management.

• Resolving customer complaints promptly and effectively, striving for quick yet satisfactory resolutions.

• Guaranteeing that all services and products meet company quality standards and comply with relevant regulations.

Qualifications, Skills, and Competencies

The successful candidate must have the following qualifications:

• Proven experience in a similar role in the hospitality or restaurant sector.

• Strong leadership and organizational skills.

• Excellent interpersonal and communication skills.

• Adept at problem-solving and decision-making.

• Demonstrated proficiency in customer service and quality management.

Additional Requirements

Availability for different shifts, including weekends and holidays.

Benefits and Perks

Urban Eats Cafe provides a competitive benefits package to all full-time employees, which includes health coverage, paid vacation, and an employee meal discount.

Application Process

Apply for this position by sending your resume and cover letter to info@urbaneatscafe.fict or you can call on 222 555 7777 for any queries. Please visit our website www.urbaneatscafe.fict to know more about our company.

Urban Eats Cafe is located at 4278 Cerullo Road Louisville, KY 40299.