Job Description for Customer Care Executive

About Us

StellarCare Services, we believe in providing exceptional service that goes beyond expectations. We understand that our success is intricately tied to the satisfaction and loyalty of our valued customers. As a leading company, we are dedicated to creating positive and meaningful experiences for those we serve.

Job Summary

StellarCare Services is a leading credit card company looking for a dedicated Customer Care Executive, or Customer Service Executive to ensure customer satisfaction and maintain positive relationships between our company and its customers. This position is ideal for individuals who have a passion for customer service and are able to handle customer queries effectively.

Key Responsibilities and Duties

• Handle customer queries in a timely and effective manner.

• Provide information about our products and services.

• Resolve complaints and issues related to credit cards.

• Upsell and cross-sell products whenever possible.

• Maintain positive relationships with customers.

Qualifications and Skills

• Minimum of a Bachelor's degree in a relevant field.

• Proven experience in a customer service role.

• Excellent communication and negotiation skills.

• Ability to remain calm and composed under pressure.

• Familiarity with CRM systems is a plus.

Benefits and Perks

• Competitive salary.

• Healthcare benefits.

• Paid time off.

• A positive and modern work environment.

Application Process

If you believe you are the right fit for this job, please send us your resume and a cover letter to hr@stellarcare.com detailing your experience and why you would like to join our team. Only selected candidates will be contacted for an interview.