Technical Support Specialist Job Description

About GadgetGuru Electronics:

Located at 297 Irving Road Morral, OH 43337, GadgetGuru Electronics is a cutting-edge technology provider known for its outstanding customer support. We emphasize a friendly and professional working environment that values innovation and customer satisfaction.

Job Description:

GadgetGuru Electronics, a leading provider of technology solutions, is currently seeking a driven and customer-focused Technical Support Specialist. This role focuses on delivering excellent technical assistance to customers or employees, resolving hardware and software issues, providing clear technical instructions and creating thorough documentation. Great communication skills and adept problem-solving skills are critical to success in this role.

Responsibilities and Duties:

• Handle inquiries from customers or employees via phone, email, chat, or in-person.

• Identify and diagnose technical problems, guiding users through resolution steps.

• Ensure timely and effective issue resolution while maintaining a high level of customer satisfaction.

• Provide clear and concise explanations of technical solutions and instructions.

• Analyze and troubleshoot hardware and software issues, including computer systems, printers, networks, and applications.

• Document and track reported issues using a ticketing system.

• Collaborate with other IT professionals or teams to resolve complex problems.

• Create and update knowledge base articles, FAQs, and user guides.

• Document common technical issues and their solutions for future reference.

Qualifications and Skills:

A prospective candidate should have:

• Proven experience as a technical support specialist or similar role.

• Excellent problem-solving and communication abilities.

• In-depth understanding of diverse computer systems, networks, and software applications.

• Superior customer service skills.

• Ability to explain technical instructions to a non-technical audience.

• Familiarity with ticketing systems and remote-control software.

Benefits and Perks:

At GadgetGuru Electronics, we believe in a work-life balance. Therefore, we offer a competitive salary package, health benefits, flexible work hours, continuous training opportunities, and a welcoming work environment.

Application Process:

To apply, please send your resume and cover letter to info@gadgetguruelec.fict or call us at 222 555 7777 for more information. Please visit our website gadgetguruelec.fict for additional details on our company and services.