BUSINESS COMPLAINT LETTER

[Your Company Email]

[Your Company Name]

[Your Company Number]

Ms. Jane Smith
Customer Service Manager
Silver Solutions Inc.

Dear Ms. Smith,

I am writing to express my dissatisfaction with the service we have recently received from Silver Solutions Inc. As a valued client of your company for over five years, we have always been impressed with your commitment to quality and customer satisfaction. However, recent experiences have fallen significantly short of these expectations.

On July 15, 2055, we placed an order for 100 units of the Smart Widget under Order #78965. Despite assurances of timely delivery, we encountered several issues:

1. Delayed Delivery: The expected delivery date was August 1, 2055, but the product was delivered on August 8, 2055. This delay caused considerable disruption to our planned product launch and affected our customer commitments.

2. Quality Issues: Upon inspection, we discovered that 15 units of the Smart Widget were defective. Specifically, the issues included:

   • Non-functioning touch screens

   • Faulty power adapters

   • Incomplete software installations

3. Customer Service: Attempts to resolve these issues through your customer service department have been unsatisfactory. Our calls and emails dated August 9 and August 10, 2055, were either unanswered or inadequately addressed. Despite multiple follow-ups, we have not received a clear resolution or a timeline for addressing the defects.

To rectify this situation, we request the following actions:

1. Refund/Replacement: We request a full refund for the 15 defective units or a prompt replacement of these units at no additional cost. Additionally, we expect a waiver of shipping fees for any replacement shipments.

2. Compensation: Given the inconvenience and potential impact on our business operations, we seek compensation for the delay and any related costs incurred, including expedited shipping for replacements and any additional labor costs resulting from the product issues.

3. Assurance of Improved Service: We request written assurance that Silver Solutions Inc. will implement measures to improve the quality control process and customer service responsiveness to prevent such issues in the future.

We expect a prompt resolution within 14 days. If not addressed, we will escalate to higher management and consider legal action. Thank you for your attention. We hope for improved business relations and renewed confidence in your company's commitment to quality.

Sincerely,

[Your Name]

Purchasing Manager

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