Billing Customer Service Job Description
Job Title: Billing Customer Service
Halston Insurance, an industry leader in risk protection solutions, is on the lookout for a skilled Billing Customer Service representative to join our team. This position seeks to offer effective solutions to customer inquiries regarding billing statements, invoices, and payment-related matters, thus continuously enhancing a positive customer experience.
Responsibilities and Duties
As a Billing Customer Service professional, you will be tasked with:
-
Addressing customer inquiries about billing statements, invoices, and related issues.
-
Providing clarification, resolution, and comprehensive responses to customer inquiries.
-
Assisting customers with payment processing, including receiving payments and setting up payment plans.
-
Resolving issues connected with billing discrepancies to maintain customer satisfaction.
Qualifications and Skills
You need:
-
Proven experience in a similar role within billing and customer service.
-
Strong understanding of billing procedures.
-
Proficiency in resolving complex customer inquiries and complaints effectively.
-
Ability to manage multiple priorities and maintain efficiency under pressure.
-
Excellent verbal and written communication skills.
Additional Requirements
A high school diploma or equivalent is required, though a degree in finance, business administration, or a related field is appreciated.
Benefits and Perks
As part of the Halston Insurance family, you will enjoy competitive remuneration, comprehensive health, vision, and dental coverage, a 401(k) savings plan, generous vacation and paid time off policies, and continual opportunities for growth and development.
Application Process
If you're interested in this role and meet the requirements listed, we would love to hear from you. Send your resume and a brief cover letter to halston@email.fict, indicating the position you're applying for in the subject line. For more information, you can reach us at (222) 555-7777. Our office is located at 610 Fillmore St. Colorado Springs, CO 80907. Check out our website at halston.com for more about who we are and what we do.
