Job Title: Airport Customer Service Officer

We seek a highly committed and hardworking Airport Customer Service Officer to ensure a positive and efficient experience for travelers at the airport. This role requires an individual who can perform under pressure, maintaining their composure and professionalism at all times while supporting the needs of passengers.

Responsibilities and Duties

• Provide customer service support to passengers by answering inquiries and providing guidance

• Use airline software to check in passengers, inspect tickets, and address changes in flight schedules

• Maintain a high level of awareness regarding passenger safety

• Assist passengers with check-ins, ticketing issues, and luggage handling

• Coordinate with other airport personnel for smooth airport operations

Qualifications and Skills

• Excellent communication skills, both written and verbal

• Experience in using airline software is advantageous

• Ability to handle stressful situations with calmness and professionalism

• Detail-oriented with a strong commitment to customer satisfaction

• Exceptional problem-solving abilities and interpersonal skills

Necessary Experience

One year of experience in a similar role or in the field of customer service is preferred.

Additional Requirements

• Must pass a background check and possess a valid I.D

• Ability to stand or sit for extended periods

• Flexibility to work different shifts including weekends and holidays

Benefits and Perks

1. Above industry-average pay

2. Health benefits including medical and dental insurance

3. Discounted or free flight perks

4. Opportunities for career growth within the aviation industry

Application Process

Submit your resume and cover letter detailing your relevant experiences and interest in the role. Shortlisted candidates will be invited for an interview. The successful candidate will undergo a background check and safety orientation.

Company Overview

We are an internationally recognized airport authority that prides itself on exceptional customer service, safety, and efficient operations. We aim for seamless travel experiences for our passengers, with a focus on continuous improvement and customer satisfaction.

Job Description Templates @ Template.Net