Free Ecommerce Customer Service Job Description Template
Job Title: Ecommerce Customer Service Representative
Our company is seeking an Ecommerce Customer Service Representative dedicated to addressing the needs of our online customers. This role is perfect for a results-driven individual adept at providing exceptional customer service, handling inquiries, and resolving issues in a prompt and professional manner.
Qualifications and Skills
As an E-commerce Customer Service Representative, you need to have the following qualifications and skills:
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High School Diploma or equivalent.
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Experience in e-commerce or customer service environment.
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Strong understanding of the Internet and e-commerce services.
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Excellent communication skills, both verbal and written.
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Extensive skills in problem-solving and multitasking.
Responsibilities and Duties
Key responsibilities and duties include, but are not limited to:
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Assisting customers with inquiries regarding our online products and services.
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Resolving customer concerns in a timely manner.
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Providing guidance to customers through the online purchasing process.
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Maintaining high customer satisfaction scores.
Experience
A minimum of 2 years of experience in a similar role is required. Prior experience in e-commerce or online retail is an advantage.
Additional Requirements
This role requires flexibility in working hours to accommodate the needs of our online customers in different time zones.
Benefits and Perks
We offer competitive remuneration along with great perks, such as:
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Health and dental insurance
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Paid vacation and sick leave
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Performance-based bonuses
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Employee discount on company products
Application Process
To apply, send your resume and a brief description of why you're a good fit for this role to our HR email. Make sure to include the title of the position in the subject line of your email. We look forward to hearing from you!
