Head of Customer Service Job Description
Job Title: Head of Customer Service
An exceptional opportunity for a dynamic leader with significant experience in customer service. The Head of Customer Service is a key strategic and operational role responsible for the development, continuous improvement, and delivery of customer service within the organization. They will lead a dedicated team to provide a top-tier customer experience.
Responsibilities and Duties
In this role, you will be required to:
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Develop, implement, and manage customer service strategies.
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Manage and lead a high-performing customer service team.
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Ensure the timely and successful delivery of solutions according to customer needs and objectives.
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Drive improvements in customer service quality, delivery, and procedures.
Qualifications and Skills
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A minimum of 10 years of experience in a similar role within a customer service environment.
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Solid experience in leading and managing teams.
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Exceptional interpersonal and communication abilities, written and verbal.
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Ability to develop strategies, translate them into initiatives, and track successful delivery.
Additional Requirements
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Demonstrated performance in a high-paced environment.
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Ability to make sound decisions, which align with our brand and business strategy.
Benefits and Perks
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Competitive salary package including annual performance bonus.
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Comprehensive benefits include health, dental, and vision insurance.
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Great work-life balance with Paid Time Off and holidays.
Application Process
Please submit your application online with your resume and a cover letter outlining your relevant experience. Assume every detailed step of your career journey is important to us; leaving a role out can potentially rob us of context that will help us to understand more about your journey. Your cover letter will be used to help us identify the stand-out candidates to continue the conversation with.
