Customer Service Clerk Job Description
Job Title: Customer Service Clerk
PetPals Boutique is seeking a dedicated and diligent Customer Service Clerk. We provide a warm and inviting retail environment offering superior products for pets and their respective owners. This role primarily revolves around interacting professionally with our valued customers, addressing their diverse needs and providing accurate, timely assistance.
Responsibilities and Duties
Your main tasks as our new Customer Service Clerk will include:
-
Interacting with customers via phone, email or face-to-face in a friendly and professional manner.
-
Addressing customer inquiries, complaints, and requests promptly and effectively.
-
Maintaining a positive and empathetic demeanor when dealing with customer issues.
-
Developing a comprehensive knowledge of our products and services to support customers effectively.
-
Keeping up to date with our product/service features, updates, and changes.
-
Assisting customers with order placements, shipment tracking, and returns processing.
-
Maintaining accurate order entries into our system.
Qualifications and Skills:
Our ideal Customer Service Clerk will have:
-
Previous experience in a customer service role.
-
Excellent communication and interpersonal skills.
-
Strong problem-solving abilities and attention to detail.
-
Ability to work under pressure and maintain composure.
-
Sound knowledge of customer service software and databases.
-
High school diploma or equivalent.
Additional Requirements
Applicants must be:
-
Committed to providing exceptional customer service.
-
Able to work flexible hours, including weekends.
Benefits
We offer a competitive salary and benefits package including a wellness program for pets, staff discounts, and professional development opportunities.
Application Process
To apply, please email your resume to info@petpalsboutique.fict or call us on 222 555 7777.
We are located at 694 Tennessee Avenue Plymouth, MI 48170. For more information, visit our website at petplasboutique.fict.
About the Company:
PetPals Boutique is a beloved pet-centric haven, where fur babies and their owners find a world of exceptional pet products and services. Our dedicated team curates a diverse range of quality pet accessories, food, and grooming, fostering happier and healthier pets. Discover a vibrant community that celebrates the love for our four-legged friends at PetPals Boutique.
