1. Leadership Skills

• Effective communication and delegation.

• Motivating and inspiring the team.

• Conflict resolution and decision-making.

2. Customer Service Excellence

• Understanding customer expectations.

• Handling customer complaints professionally.

• Implementing strategies for customer satisfaction.

3. Financial Management

• Budgeting and cost control.

• Profit and loss analysis.

• Inventory management and ordering.

4. Staff Training and Development

• Implementing effective training programs.

• Recognizing and nurturing talent within the team.

• Conducting regular performance evaluations.

5. Operational Procedures

• Knowledge of opening and closing procedures.

• Implementing health and safety protocols.

• Ensuring compliance with legal and regulatory requirements.

6. Marketing and Promotions

• Implementing marketing strategies.

• Collaborating with the marketing team for promotions.

• Monitoring and analyzing customer feedback for improvements.

7. Time Management

• Prioritizing tasks for efficient daily operations.

• Creating schedules that optimize staffing levels.

• Time-sensitive decision-making during busy periods.

8. Technology and Systems

• Proficiency in POS systems and other restaurant software.

• Understanding and utilizing analytics tools.

• Keeping up-to-date with industry-relevant technology.

9. Vendor and Supplier Relations

• Negotiation and contract management.

• Quality control of incoming goods.

• Building and maintaining positive relationships with suppliers.

10. Crisis Management

• Developing and implementing crisis response plans.

• Maintaining composure and leadership during emergencies.

• Communicating effectively with staff and customers in crises.