Restaurant Employee Training Checklist
Restaurant Checklist
|
Name |
Company Name |
Address |
|
[Your Name] |
[ Your Company Name] |
[Your Company Address] |
A restaurant employee training checklist is a detailed guide used by restaurant managers and trainers to ensure that new hires and existing staff receive comprehensive training on job responsibilities, customer service standards, safety protocols, and operational procedures. It helps maintain consistency in training and ensures that employees are equipped with the knowledge and skills needed to perform their roles effectively.
Orientation and Onboarding
-
Provide an overview of the restaurant's history, mission, values, and organizational structure.
-
Introduce new hires to key team members, supervisors, and department heads.
-
Review the employee handbook, policies, and code of conduct.
Job-Specific Training
-
Outline job duties, responsibilities, and performance expectations for each position, including servers, hosts, cooks, bartenders, and dishwashers.
-
Provide hands-on training and demonstrations of job tasks, such as table service, food preparation, cash handling, and kitchen operations.
-
Offer role-playing exercises and scenarios to practice customer interactions, upselling techniques, and problem-solving skills.
Customer Service Standards
-
Explain the importance of delivering exceptional customer service and creating positive guest experiences.
-
Train employees on greeting guests, taking orders, handling complaints, and addressing special requests or dietary restrictions.
-
Emphasize the importance of attentiveness, professionalism, and courtesy in customer interactions.
Food Safety and Hygiene
-
Educate employees on food safety principles, proper hygiene practices, and sanitation procedures to prevent foodborne illnesses and maintain cleanliness.
-
Review proper handwashing techniques, personal hygiene standards, and food handling guidelines.
-
Train staff on temperature control, cross-contamination prevention, and storage protocols for perishable foods.
POS Systems and Technology
-
Familiarize employees with the restaurant's point-of-sale (POS) system, order entry process, and payment procedures.
-
Provide training on menu navigation, item modifiers, discounts, and payment processing functions.
-
Practice using POS terminals, handheld devices, and digital ordering platforms.
Safety and Emergency Procedures
-
Conduct safety training sessions on fire prevention, emergency evacuation routes, and first aid protocols.
-
Train employees on handling hazardous materials, operating kitchen equipment safely, and identifying potential safety hazards.
-
Review procedures for handling accidents, injuries, and medical emergencies.
Alcohol Service and Responsible Beverage Service
-
Educate employees on responsible alcohol service practices, state and local alcohol laws, and legal drinking age requirements.
-
Train bartenders and servers on recognizing signs of intoxication, refusing service to intoxicated guests, and preventing underage drinking.
-
Review procedures for checking identification, monitoring alcohol consumption, and preventing overconsumption.
