1. Bar Setup and Organization

• Proper bar layout and organization.

• Arrangement of glassware, utensils, and other bar tools.

• Stocking and restocking procedures for beverages and supplies.

2. Drink Preparation

• Knowledge of cocktail recipes and popular drinks.

• Techniques for accurate measurement and pouring.

• Garnishing and presentation skills.

• Customization of drinks based on customer preferences.

3. Customer Service

• Interpersonal skills and engaging with customers.

• Handling customer inquiries and special requests.

• Dealing with difficult situations and customer complaints.

4. Responsible Alcohol Service

• Understanding of legal drinking age regulations.

• Techniques for checking IDs and preventing underage service.

• Recognizing signs of intoxication and handling responsible service.

5. Point of Sale (POS) System

• Operation of the POS system for order entry and payment processing.

• Handling cash transactions and providing change.

• Troubleshooting common POS issues.

6. Hygiene and Cleanliness

• Importance of personal hygiene for bar staff.

• Regular cleaning and sanitizing of bar surfaces.

• Proper handling and disposal of waste.

7. Inventory Management

• Tracking and managing bar inventory.

• Order placement and receiving procedures.

• Minimizing wastage and preventing theft.

8. Upselling and Promotions

• Techniques for suggestive selling to increase sales.

• Knowledge of current promotions and specials.

• Creating upselling incentives for staff.

9. Team Collaboration

• Effective communication with other bar staff and kitchen.

• Collaborating with waitstaff and management for smooth service.

• Handling teamwork during busy periods.

10. Safety Protocols

• Emergency procedures for incidents like spills or accidents.

• Fire safety measures and evacuation plans.

• Basic first aid and response to injuries.