Human Resources %28HR%29 Customer Service Manager Job Description
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Job Title: Human Resources (HR) Customer Service Manager

At [YOUR COMPANY NAME], we are seeking a dedicated Human Resources Customer Service Manager to lead and elevate our customer service operations within the HR department. This role is pivotal to building a seamless bridge between our fellow employees, external customers, and HR procedures, to ensure every interaction is backed by efficiency, empathy, and effectiveness.

Responsibilities and Duties:

  • Develop, embed, and monitor customer service standards within the HR department.

  • Handle complex HR-related inquiries or issues from both internal and external customers.

  • Train and motivate HR representatives on impeccable service delivery and customer engagement.

  • Drive resolutions and improvements utilizing customer feedback, quality measures, and performance statistics.

  • Coordinate with HR team for the proactive resolution of employee related issues and concerns.

Qualifications and Skills:

  • A Bachelor's degree in Human Resources Management, Business Administration, or related field.

  • Proven experience as an HR Customer Service Manager or similar HR service role.

  • Strong understanding of customer service techniques and best practices.

  • Outstanding listening, communication, and interpersonal skills.

  • Proficient in HRMS systems and use of MS Office Suite.

Additional Requirements:

Candidates must be willing to undergo background screening and must have legal authorization to work in the US.

Benefits and Perks:

At [YOUR COMPANY NAME], we value not just your service but your well-being too. We offer competitive healthcare packages, flexible work hours, generous paid time off, retirement plans, and continuous learning opportunities.

Application Process:

Interested candidates who meet the qualifications should apply via [YOUR COMPANY WEBSITE]. Only shortlisted candidates will be contacted for the next steps in the process.

[YOUR COMPANY NAME] is located at [YOUR COMPANY ADDRESS]. Feel free to reach out at [YOUR COMPANY NUMBER] or [YOUR COMPANY EMAIL] for any queries. We are an equal opportunity employer and encourage all eligible candidates to apply.

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