Human Resources (HR) Customer Service Manager Job Description
Job Title: Human Resources (HR) Customer Service Manager
At [YOUR COMPANY NAME], we are seeking a dedicated Human Resources Customer Service Manager to lead and elevate our customer service operations within the HR department. This role is pivotal to building a seamless bridge between our fellow employees, external customers, and HR procedures, to ensure every interaction is backed by efficiency, empathy, and effectiveness.
Responsibilities and Duties:
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Develop, embed, and monitor customer service standards within the HR department.
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Handle complex HR-related inquiries or issues from both internal and external customers.
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Train and motivate HR representatives on impeccable service delivery and customer engagement.
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Drive resolutions and improvements utilizing customer feedback, quality measures, and performance statistics.
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Coordinate with HR team for the proactive resolution of employee related issues and concerns.
Qualifications and Skills:
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A Bachelor's degree in Human Resources Management, Business Administration, or related field.
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Proven experience as an HR Customer Service Manager or similar HR service role.
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Strong understanding of customer service techniques and best practices.
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Outstanding listening, communication, and interpersonal skills.
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Proficient in HRMS systems and use of MS Office Suite.
Additional Requirements:
Candidates must be willing to undergo background screening and must have legal authorization to work in the US.
Benefits and Perks:
At [YOUR COMPANY NAME], we value not just your service but your well-being too. We offer competitive healthcare packages, flexible work hours, generous paid time off, retirement plans, and continuous learning opportunities.
Application Process:
Interested candidates who meet the qualifications should apply via [YOUR COMPANY WEBSITE]. Only shortlisted candidates will be contacted for the next steps in the process.
[YOUR COMPANY NAME] is located at [YOUR COMPANY ADDRESS]. Feel free to reach out at [YOUR COMPANY NUMBER] or [YOUR COMPANY EMAIL] for any queries. We are an equal opportunity employer and encourage all eligible candidates to apply.
