Restaurant Server Coaching Checklist

Employee Name:	[employee name]
Employee Position:	[employee position]
Date of Training:	February 1, 2050
Trainer:	[your name]

This tool ensures consistent quality customer experiences. Please mark each task as completed by ticking the checkbox next to it once the employee has been successfully trained on a particular aspect.

Orientation and Policies:

Have new employees been provided with an orientation session?

• YES

• NO

Have they reviewed and signed all necessary policies, including dress code, attendance, and confidentiality agreements?

• YES

• NO

Food Safety and Hygiene:

Have employees completed food safety training?

• YES

• NO

Do they understand proper food handling procedures?

• YES

• NO

Have they been trained on personal hygiene practices?

• YES

• NO

Menu Knowledge:

Can employees accurately describe menu items?

• YES

• NO

Have they been trained on ingredient lists and potential allergens?

• YES

• NO

Customer Service:

Do employees understand the importance of providing excellent customer service?

• YES

• NO

Have they been trained on greeting customers, taking orders, and handling complaints?

• YES

• NO

POS System:

Have employees received training on how to use the Point of Sale (POS) system?

• YES

• NO

Can they process orders, payments, and voids effectively?

• YES

• NO

Cleaning and Maintenance:

Do employees know their responsibilities regarding restaurant cleanliness?

• YES

• NO

Have they been trained on equipment usage and maintenance?

• YES

• NO

Team Communication:

Have employees been introduced to their team members?

• YES

• NO

Do they know who to communicate with for assistance or questions?

• YES

• NO

Emergency Procedures:

Have employees been briefed on emergency protocols, including fire exits and first aid procedures?

• YES

• NO

Upselling and Add-ons:

Have employees been trained on suggestive selling techniques to increase sales?

• YES

• NO

Final Assessment:

Have employees demonstrated proficiency in their training areas?

• YES

• NO

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