Restaurant Server Coaching Checklist
Employee Name: | [employee name] |
Employee Position: | [employee position] |
Date of Training: | February 1, 2050 |
Trainer: | [your name] |
This tool ensures consistent quality customer experiences. Please mark each task as completed by ticking the checkbox next to it once the employee has been successfully trained on a particular aspect.
Orientation and Policies:
Have new employees been provided with an orientation session?
Have they reviewed and signed all necessary policies, including dress code, attendance, and confidentiality agreements?
Food Safety and Hygiene:
Have employees completed food safety training?
Do they understand proper food handling procedures?
Have they been trained on personal hygiene practices?
Menu Knowledge:
Can employees accurately describe menu items?
Have they been trained on ingredient lists and potential allergens?
Customer Service:
Do employees understand the importance of providing excellent customer service?
Have they been trained on greeting customers, taking orders, and handling complaints?
POS System:
Have employees received training on how to use the Point of Sale (POS) system?
Can they process orders, payments, and voids effectively?
Cleaning and Maintenance:
Do employees know their responsibilities regarding restaurant cleanliness?
Have they been trained on equipment usage and maintenance?
Team Communication:
Have employees been introduced to their team members?
Do they know who to communicate with for assistance or questions?
Emergency Procedures:
Have employees been briefed on emergency protocols, including fire exits and first aid procedures?
Upselling and Add-ons:
Have employees been trained on suggestive selling techniques to increase sales?
Final Assessment:
Have employees demonstrated proficiency in their training areas?
Checklist Templates @ Template.net
