INTERVIEW NOTES HR

Candidate Information

Candidate's Name:	[Name]
Date of Interview:	[Month Day, Year]
Position Applied For:	[Job Title]
Interviewer's Name:	[Your Name]

Resume Review

Summary of Qualifications:

● Strong communication skills, both written and verbal

● Proven track record of resolving customer issues efficiently

● Excellent problem-solving abilities and a customer-centric approach

● Ability to work effectively in a team and adapt to fast-paced environments

Notable Achievements/Skills:

● Achieved a 95% customer satisfaction rate through effective problem-solving and communication.

● Received "Employee of the Month" twice for consistently exceeding service targets.

● Proficient in using customer service software and CRM tools for efficient case management.

Interview Questions

1. Can you describe a challenging customer interaction you've encountered in the past and how you handled it?

Candidate's Response:

I once dealt with an irate customer who had received a damaged product. I listened attentively, empathized with their frustration, and assured them we'd resolve the issue promptly. I initiated a replacement order and expedited shipping at no cost to the customer. By maintaining transparency and offering a solution, I turned a dissatisfied customer into a loyal one.

2. How do you prioritize and manage multiple customer inquiries simultaneously, while maintaining a high level of service quality?

Candidate's Response:

3. Give an example of a time when you successfully upsold or cross-sold a product or service to a customer. How did you approach it?

Candidate's Response:

Assessment and Evaluation