Free Response Letter to Customer Complaint Template
Response Letter To Customer Complaint
April 10, 2057
[RECIPIENT'S NAME]
[RECIPIENT'S ADDRESS]
Dear [RECIPIENT’S FIRST NAME],
I hope this letter finds you well. This is [YOUR NAME] from [YOUR COMPANY NAME] and I'd like to address your recent concerns you've relayed over to our team. Firstly, allow me to express sincere apologies for the experience that you had with our service/product.
It is our ultimate goal to provide a positive customer experience, and I'm truly saddened to learn that we've failed to live up to this expectation in your case. Having studied the situations you’ve described, we acknowledge the lapses and are doing everything within our means to correct them. We highly value your feedback as it helps us better identify the areas where we need to improve.
Once again, please accept our deepest apologies and we certainly look forward to ensuring your future experiences with [YOUR COMPANY NAME] exceed your expectations.
Yours sincerely,
[YOUR NAME]
