Customer Service Representative

Company Information:

[YOUR COMPANY ADDRESS]
[YOUR COMPANY EMAIL]

Job Duration:

Start Date - End Date (Duration)

Key Responsibilities:

• Provided timely and effective customer service to clients

• Resolved customer complaints quickly and professionally

• Handled technical support issues accurately and efficiently

• Managed client relationships and increased customer loyalty

• Led initiatives to improve overall customer service delivery and client satisfaction

Achievements:

• Achieved 95% customer satisfaction rating by consistently providing exceptional service

• Reduced average call handling time by 20% by implementing efficient troubleshooting scripts and processes

• Increased client retention rate by 15% through a proactive and personalized communication strategy

Skills:

• Excellent Communication Skills

• Proficient Problem-Solving Skills

• Ability to Multitask and Manage Time Effectively

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