Hospitality Job Description for Resume
Front Desk Supervisor
Company: [YOUR COMPANY NAME]
Address: [YOUR COMPANY ADDRESS]
Email: [YOUR COMPANY EMAIL]
Duration
From: January 2016 – Present
Key Responsibilities:
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Managed day-to-day front desk operations of a hospitality establishment, ensuring efficient check-ins and check-outs.
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Led a team of 10 front desk agents, providing regular training, performance appraisals and feedback.
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Resolved customer complaints in a timely and efficient manner, ensuring a high level of customer satisfaction.
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Liaised with other departments to ensure seamless and coordinated service delivery.
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Maintained up-to-date knowledge of company policies and procedures, as well as local and federal laws concerning the hospitality industry.
Key Achievements:
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Successfully managed a team of 10 front desk agents, achieving a 95% guest satisfaction rate through exceptional customer service and efficient check-in/check-out processes.
Additional Job Details:
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Restaurant Manager: Increased restaurant revenue by 20% within six months by implementing a new menu, optimizing staff schedules, and initiating a successful customer loyalty program.
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Event Coordinator: Planned and executed a high-profile corporate event for 500 attendees, resulting in a 98% satisfaction rate and positive feedback from the client, leading to repeat business opportunities.
Skills:
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Exceptional Customer Service Skills
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Excellent Communication Skills
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Efficient Time Management and Organization
