Customer Service Representative Job Responsibilities
Customer Service Representative
Position Overview:
The Customer Service Representative (CSR) will serve as the main point of contact for [YOUR COMPANY NAME]'s customers, ensuring that every interaction is positive, professional, and solution-centered. The successful candidate will embody our brand's dedication to outstanding customer service.
Key Responsibilities:
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Handle inbound customer inquiries in a professional and courteous manner.
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Leverage product knowledge to educate customers and assist in facilitating purchases.
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Document all interactions and transactions, recording details of inquiries, complaints, or comments.
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Prioritize and manage several open issues at once and follow up on delayed issues.
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Meet personal/customer service targets and call handling quotas as prescribed by the management.
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Build sustainable relationships and trust with customer accounts through open and interactive communication.
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Coordinate with other team members and departments to optimize customer satisfaction.
Qualifications:
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Proven customer service experience, with contact center experience favored.
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Demonstrable ability to manage multiple tasks concurrently.
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Strong phone contact handling skills and active listening.
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Ability to connect with various types of customers and build rapport.
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Strong problem-solving and conflict-resolution skills.
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Proficient in relevant computer applications, with CRM systems experience a plus.
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Fluent in English, both written and spoken, additional languages an asset.
[YOUR COMPANY NAME] is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
