Customer Service Representative Job Description Duties

---

Prepared By: [Your Company Name]

Date: June 28, 2050

---

Job Title: Customer Service Representative

Job Summary: The Customer Service Representative (CSR) serves as the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. The CSR will handle customer complaints, provide product or service information, and support customers in their journey with the company.

---

Duties and Responsibilities:

• Promptly address customer inquiries by phone, email, or chat professionally.

• Solve problems by analyzing complaints, identifying causes, and choosing solutions.

• Process orders, forms, applications, and requests efficiently.

• Maintain detailed records of customer interactions, transactions, and feedback.

• Provide information about products, services, or policies as needed.

• Assist customers in troubleshooting issues with their accounts or services.

• Escalate unresolved inquiries or issues to the appropriate department.

• Work with the team to enhance customer service and feedback processes.

• Follow communication procedures, guidelines, and policies consistently.

---

Qualifications:

• High school diploma or equivalent (associate or bachelor’s degree preferred).

• Proven experience in a customer service or related role.

• Excellent communication skills, both verbal and written.

• Strong problem-solving and analytical abilities.

• Ability to remain calm and patient when dealing with frustrated customers.

• Proficiency in using customer relationship management (CRM) software and basic computer applications.

• Ability to multitask, prioritize, and manage time effectively.

---

Skills:

• Strong interpersonal and customer service skills.

• Attention to detail and accuracy.

• Adaptability and a willingness to learn.

• Ability to work independently and as part of a team.

---

Working Conditions:

• A full-time position may require occasional evening or weekend shifts.

• Primarily desk-based work with frequent computer use.

Benefits:

• Competitive salary with performance-based bonuses.

• Health, dental, and vision insurance.

• Paid time off and holiday pay.

• Opportunities for career advancement and professional development.

Job Description Templates @ Template.net