Job Title: Restaurant Customer Service
JOB SUMMARY/OBJECTIVE
The Restaurant Customer Service Representative's objective is to guarantee customer satisfaction by efficiently addressing concerns, maintaining a friendly and courteous demeanor, and providing top-of-the-line service to all restaurant patrons. The candidate should strive for excellence, demonstrating our brand’s dedication to quality service and food.
RESPONSIBILITIES AND DUTIES
Create a warm and welcoming atmosphere for our guests.
Answer customer queries regarding menu items, services, and the establishment in general.
Calmly handle customer complaints and issues, escalating to management when necessary.
Responsible for taking customer orders accurately and ensuring they receive their correct order.
Maintain a clean and organized work area, adhering to hygiene and health safety standards.
QUALIFICATIONS
The ideal candidate for this role should have a high school diploma or equivalent, previous experience in a customer service role, and a deep passion for delivering excellent customer service. Prior experience in a hospitality role would be a significant advantage.
SKILLS AND COMPETENCIES
Excellent communication and interpersonal skills.
Patient and excellent problem-solving abilities.
Ability to handle stressful situations professionally and calmly.
Detail-oriented with strong organizational skills.
Customer-centric with a positive attitude.
SALARY AND BENEFITS
[YOUR COMPANY NAME] offers a competitive salary commensurate with experience and qualifications. We also provide a comprehensive benefits package which includes health insurance, paid time off, and a staff discount at our establishments.
Join us at [YOUR COMPANY NAME]. Send your resume to [YOUR COMPANY EMAIL] or call [YOUR COMPANY NUMBER] for any further inquiries.
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