Restaurant Receptionist Job Description

I. Purpose

The Restaurant Receptionist will be the first point of contact for guests, providing excellent customer service and ensuring a smooth dining experience. This role involves managing reservations, greeting guests, and coordinating seating arrangements.

II. Responsibilities

A. Guest Reception

• Greet guests warmly as they arrive and ensure they feel welcome.

• Manage guest reservations and seating arrangements efficiently.

B. Communication

• Answer and direct phone calls, take reservations, and handle inquiries about the restaurant.

• Provide information to guests about menu items, specials, and restaurant services.

C. Coordination

• Coordinate with the kitchen and waitstaff to ensure timely seating and service.

• Handle guest requests and accommodate special needs or preferences.
  

III. Qualifications

• High school diploma or equivalent; additional training in hospitality or customer service preferred.

• Previous experience as a receptionist or in a customer service role, preferably in the restaurant industry.

• Proficiency in reservation management systems and Microsoft Office Suite.

• Excellent communication and interpersonal skills.
  

IV. Skills

• Strong customer service skills to provide a welcoming environment for guests.

• Ability to handle multiple tasks efficiently and manage time effectively.

• Keen attention to detail to ensure accurate reservations and seating arrangements.

• Ability to handle guest inquiries and issues with professionalism and resolve them effectively.

• Ability to work collaboratively with the restaurant staff to ensure smooth operations.

V. Working Conditions

• Restaurant environment with potential exposure to busy dining settings.

• Ability to work under pressure and manage stressful situations.

VI. Application Process

Eligible candidates are invited to submit their resume and cover letter via email to [YOUR COMPANY EMAIL]. The cover letter should explain your interest in the role, how your qualifications align with the job requirements, and why you would be a great fit for our team.

Application Submission Details:

1. For efficient processing, please include "Hospital Receptionist Application" in the subject line of your email.
   

2. Applications will be reviewed on a rolling basis, so early submission is encouraged. We will close applications once the position is filled.

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