Marketing Customer Feedback Questionnaire

Your insights are invaluable to us as we strive to continuously improve our products, services, and overall customer experience. Please take a few moments to share your thoughts and feedback with us.

Personal Information (Optional)

Name:
Email:
Phone:

Demographic Information (Optional)

Age:
Gender:
Location:

Product/Service Feedback

1. Which product/service did you recently use or purchase from us?

• Product A

• Product B

• Service C

• Other (Please specify):                               

2. On a scale of 1 to 5, how satisfied are you with the quality of our product/service?

• 1  Not Satisfied

• 2 OK

• 3 Partly Satisfied

• 4 More Than Satisfied

• 5 Very Satisfied

3. What aspects of our product/service do you like the most?

• Quality

• Price

• Customer Service

• Features

• Other (Please specify):                               

4. What aspects of our product/service do you think need improvement?

• Quality

• Price

• Customer Service

• Features

• Other (Please specify):                               

Communication and Marketing

1. How did you first hear about our product/service?

• Online Search

• Social Media

• Referral

• Email Marketing

• Other (Please specify):                               

2. How satisfied are you with our marketing communications (e.g., emails, newsletters, advertisements)?

• 1  Not Satisfied

• 2 OK

• 3 Partly Satisfied

• 4 More Than Satisfied

• 5 Very Satisfied

3. Is there any specific marketing channel or type of communication you prefer for receiving updates and promotions from us?

• Email

• Social Media

• Text Messages

• Direct Mail

• Other (Please specify):                               

Suggestions and Comments:

Thank you for taking the time to complete this Customer Feedback Questionnaire. Your feedback is highly valuable to us and will be used to enhance our offerings and your overall experience with [Your Company Name].

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