Marketing Vendor SLA
Marketing Vendor SLA
This Marketing Vendor Service Level Agreement (SLA), dated [Month Day, Year] [Effective Date], is made by and between [Your Company Name] at [Your Company Address] and [Partner's Company Name] at [Partner's Company Address].
I. Scope Of Services
The Marketing Vendor, [Partner's Company Name], agrees to provide the following marketing services to the Client, [Your Company Name]:
|
Service A |
Social media management for the Facebook and Twitter accounts, including daily posting and engagement. |
|
Service B |
II. Service Level Objectives (SLOs)
The parties agree on the following service level objectives:
|
Service A Objective |
Achieve a minimum of [00]% increase in Facebook and Twitter follower count within the first [Number] months. |
|
Service B Objective |
III. Responsibilities
A. Client Responsibilities
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Provide access to historical social media performance data and any necessary brand assets.
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Collaborate with the Marketing Vendor on content ideas and review/approve blog posts in a timely manner.
B. Marketing Vendor Responsibilities
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Execute marketing campaigns in accordance with the agreed-upon strategy.
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Provide monthly reports on campaign performance and blog post engagement.
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Ensure all content meets [Your Company Name]'s branding and quality standards.
IV. Timelines
Timelines for project milestones and campaign schedules will be meticulously outlined in a comprehensive project plan, collaboratively developed and agreed upon by both parties. This detailed plan will serve as a roadmap, ensuring clarity and alignment on the sequence of activities and deliverables throughout the duration of the engagement.
V. Quality Standards
Adherence to impeccable quality standards is paramount in our collaborative endeavor. Our marketing materials and content are held to the highest scrutiny, meticulously crafted to embody the essence of [Your Company Name]'s brand identity and resonate with your target audience. These standards are not merely guidelines but a commitment to excellence, ensuring consistency, coherence, and professionalism across all deliverables.
VI. Performance Metrics
The following key performance indicators (KPIs) will be tracked:
|
KPI 1 |
Increase in Facebook and Twitter follower count. |
|
KPI 2 |
Performance against these metrics will be assessed quarterly.
VII. Escalation Procedures
In the rare event of disputes or challenges that cannot be resolved through regular channels, our SLA delineates clear escalation procedures to swiftly address and mitigate any issues. These procedures are designed to ensure that concerns are escalated to the appropriate stakeholders within both organizations for expedited resolution.
VIII. Termination And Exit Strategy
Termination of this agreement shall be in accordance with the termination clause outlined. An exit strategy for transitioning marketing activities will be developed and executed upon termination.
IX. Payment Terms
Payment for services rendered shall be made promptly on a monthly basis, commencing from the Effective Date. The agreed-upon rate of $[Amount] per month reflects the comprehensive nature of the services provided. Invoices will be issued by the Marketing Vendor and are payable within [Number] days of receipt. Late payments may incur applicable fees as outlined in the SLA. Should there be any discrepancies or concerns regarding invoicing, both parties agree to resolve them amicably and promptly.
X. Legal And Compliance Obligations
Both parties agree to comply with all applicable laws and regulations in the provision of services.
XI. Confidentiality And Data Security
The Marketing Vendor will maintain the confidentiality of all client data and information as outlined in the "Confidentiality and Data Security" section of the SLA.
This Marketing Vendor SLA is hereby accepted and agreed upon by the undersigned representatives of [Your Company Name] and [Partner's Company Name] on the Effective Date mentioned above.
Signature:
[Your Company Name]
Printed Name: [Representative Name]
Date: [Month Day, Year]
Signature:
[Your Company Name]
Printed Name: [Representative Name]
Date: [Month Day, Year]
