Free Marketing Customer Satisfaction Survey Template

Marketing Customer Satisfaction Survey

Your feedback is invaluable to us as we strive to improve our products and services to better meet your needs. Please take a few minutes to complete this survey to help us understand your experience and how we can serve you better.

General Information

Name:

Email:

Phone Number:

Location (Optional):

Survey Questions

  1. Which product(s) or service(s) did you recently purchase or use from us? (Check all that apply)

  • [Product A]

  • [Product B]

  • [Service A]

  • [Service B]

  • Other (please specify):                               

  1. Please rate your overall satisfaction with [Company Name] on a scale of 1 to 5, where 1 is Very Dissatisfied and 5 is Very Satisfied.

    Overall Satisfaction:                               

  1. For each product or service you used, please rate your satisfaction on the following aspect:

  • Quality:             

  • Reliability:             

  • Value for Money:             

  • Ease of Use:             

  • Customer Service:             

Feedback and Suggestions

  1. What do you like most about our products/services?

  1. What aspects of our products/services could be improved?

  1. Do you have any additional comments or suggestions for us?

Likelihood to Recommend

How likely are you to recommend [Company Name] to a friend or colleague? Please rate on a scale of 0 to 10, where 0 is Not at all likely and 10 is Extremely likely.

Likelihood to Recommend:                               

Demographic Information (Optional)

Age:

Occupation:

Gender:

Annual Income:

Thank you for taking the time to complete our survey! Your feedback is essential in helping us improve our products and services.

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