Free Sales Returns Policy Template
Sales Return Policy
This policy statements are made by and under [YOUR COMPANY NAME]. For any queries, please reach out to us at [YOUR COMPANY EMAIL].
1. Scope and Purpose
This Sales Returns Policy has been designed to oversee the return of goods sold by [YOUR COMPANY NAME]. It outlines the conditions under which sales returns will be accepted and how the process of return, refund, exchange or store credit will be carried out.
2. Request for Return
Customers shall send the request for return through our company email within seven days of product delivery. Any requests after the seven-day period shall not be accepted. The request should include the following details: full name, order number, product details, and reason for return.
3. Return Approval
All sales returns are subjected to approval by [YOUR COMPANY NAME]. Once the return request is received, our team will review and either approve or deny the return based on the conditions outlined in this policy.
4. Condition of Return
All returned items must be in their original condition and packaging. The products must not be used, tampered with, or damaged in any way. Any product received in poor condition will not be eligible for a refund or an exchange.
5. Return Shipping
Customers are responsible for arranging and covering the costs associated with return shipping, unless the item was damaged on arrival or incorrectly shipped. In such instances, [YOUR COMPANY NAME] will cover the return shipping costs.
6. Refunds, Exchanges, and Store Credit
If a return is approved, customers will have the option to receive a full refund, exchange the product if available, or receive a store credit of equal value to the original purchase, excluding the cost of shipping. Once the returned item is received and inspected, [YOUR COMPANY NAME] will notify customers the status of their refund.
7. Discrepancies
If there are any discrepancies or issues with a return, customers will be contacted directly by [YOUR COMPANY NAME].
8. Policy Changes
[YOUR COMPANY NAME] reserves the right to amend this Sales Returns Policy anytime. All changes will be effective from the date they are posted on our website.
