Job Title: E-commerce Operations Manager

[Your Company Name] is searching for a driven and detail-oriented E-commerce Operations Manager. This role entails managing the online store, coordinating with multiple teams, analyzing sales data and trends, ensuring optimal customer satisfaction, and overseeing the entire order fulfillment process. The ideal candidate should be a skilled multitasker with a profound knowledge and understanding of e-commerce operations and related strategies.

Responsibilities and Duties

• Manage and optimize all aspects of our e-commerce operations, including inventory, pricing, and promotions.

• Analyse sales data and draw a trend to optimize performance and increase sales.

• Coordinate with IT and marketing teams to enhance user experience and align with the brand's unique identity.

• Monitor and improve order fulfillment processes to deliver an outstanding customer experience.

• Handle and resolve customer issues related to online purchases in a timely and effective manner.

Qualifications

• A Bachelor’s Degree in Business Administration, Statistics, or an equivalent field.

• Minimal five years experience in e-commerce or related roles.

• Experience in project management and user experience enhancement.

• Experience in using e-commerce platforms and tools.

• Familiarity with SEO, Google Analytics, and other e-commerce marketing tactics.

Skills and Competencies

• Strong analytical and problem-solving skills.

• Exceptional communication and coordination skills.

• Proven multitasking capabilities and attention to detail.

• Customer-oriented.

• Proficient in the latest technology trends impacting the e-commerce industry.

Salary and Benefits

The base salary for the E-commerce Operations Manager starts from USD 65,000 per annum. Other benefits include health insurance, fitness reimbursement, performance bonuses, and a generous annual leave allocation.

Interested candidates should forward their CV and cover letter to [Your Company Email]. For inquiries or more information about the role, reach out to us at [Your Company Number].

Join [Your Company Name] and redefine the future of e-commerce together!

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