Free Marketing Consumer Experience Survey Template

Marketing Consumer Experience Survey

Introduction:

Welcome to the [Your Company Name] Marketing Consumer Experience Survey. Your feedback is valuable to us as we strive to enhance your experience with our products and services. This survey aims to gather insights into your interactions with our brand and your satisfaction level.

General Information:

A. Personal Details

Please provide your personal information for us to better understand our customer demographics.

Name: [Your Name]

Email: [Your Email]

Phone Number: [Your Phone Number]

Gender: 

  •  Male

  • Female

  • Other

Age:

  • Under 18 

  • 8-24

  • 25-34

  • 35-44 

  • 45-54 

  • 55-64

  • 65 and over

Overall Experience:

A. Product Experience

Tell us about your experience with our products. Rate the following aspects on a scale of 1 to 5, with 5 being the highest:

  1. Product Quality:

  •  1

  •  2

  •  3

  •  4

  •  5

  1. Product Features:

  •  1

  •  2

  •  3

  •  4

  •  5

B. Service Experience

Rate your experience with our customer service.

  1. Ease of Contacting Us:

  •  1

  •  2

  •  3

  •  4

  •  5

  1. Responsiveness of Support Team:

  •  1

  •  2

  •  3

  •  4

  •  5

Purchase and Delivery:

A. Purchase Experience

Tell us about your experience when making a purchase with us.

  1. Ease of Ordering:

  •  1

  •  2

  •  3

  •  4

  •  5

  1. Payment Process:

  •  1

  •  2

  •  3

  •  4

  •  5

B. Delivery Experience

Rate your satisfaction with the delivery process.

  1. Timeliness of Delivery:

  •  1

  •  2

  •  3

  •  4

  •  5

  1. Condition of Delivered Items:

  •  1

  •  2

  •  3

  •  4

  •  5

Feedback and Suggestions:

A. Feedback

Share any specific feedback or comments you have regarding our products, services, or overall experience:

"I have been using [Your Company Name] products for several months now, and I must say I'm impressed with the quality. The durability and performance of your products are outstanding. However, I did encounter some difficulties when trying to reach your customer support team. It took longer than expected to get a response to my inquiry, which can be improved."

B. Suggestions

How can we improve our products or services? Your suggestions are highly valuable to us:

  • I would appreciate it if you could provide more detailed user manuals with your products. Sometimes, I find it challenging to understand all the features, and a comprehensive manual would be helpful.

  • Consider offering a loyalty program for frequent customers. This would encourage me to continue purchasing from [Your Company Name] and reward my loyalty.

Would you recommend us to others?

  •  Yes

  •  No

  •  Maybe

Thank you for taking the time to complete our Marketing Consumer Experience Survey. Your input helps us in our continuous efforts to provide you with the best possible experience. To learn more about [Your Company Name], visit our website: [Your Company Website].

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