Marketing Market Research SLA
Marketing Market Research SLA
This Marketing Market Research Service Level Agreement ("SLA") is entered into between [Your Company Name] ("Service Provider") and Del-Com ("Client") on June 15, 2053 ("Effective Date").
1. Purpose
This SLA outlines the terms and conditions under which [Your Company Name] will provide Market Research services to the Client. The objective is to ensure a mutual understanding of the expectations, responsibilities, and deliverables associated with the Market Research services provided by [Your Company Name].
2. Service Description
2.2. Service Scope
[Your Company Name] will provide market research services to the Client, which includes, but is not limited to:
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Conducting market research studies to gather insights.
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Collecting data and information related to the client's target market.
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Analyzing market trends, competitor analysis, and customer preferences.
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Presenting actionable insights and recommendations.
2.3. Service Hours
[Your Company Name] will provide market research services during regular business hours, Monday to Friday, 9:00 AM to 5:00 PM, unless otherwise agreed upon in writing.
3. Responsibilities
3.3. Client Responsibilities
The Client agrees to:
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Clearly define the objectives and scope of each market research project.
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Provide all necessary information, access, and resources required for conducting the research.
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Collaborate with [Your Company Name] in setting project timelines and milestones.
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Review and approve research methodologies, questionnaires, and data collection processes.
3.4. Service Provider Responsibilities
[Your Company Name] agrees to:
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Deploy skilled and experienced marketing professionals for conducting market research.
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Use industry-standard research methodologies and tools.
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Ensure the confidentiality and security of all client-related data.
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Deliver comprehensive and actionable market research reports within the agreed-upon timeframe.
4. Service Levels
4.1. Response Time
[Your Company Name] commits to acknowledging any client communication within 24 hours. Acknowledgment may be a confirmation of receipt of communication or an initial response to the inquiry.
4.2. Deliverable Timelines
[Your Company Name] will provide market research reports within the agreed-upon timeline for each project. The typical turnaround time for market research reports is 2-4 weeks, depending on project complexity and scope.
4.3. Quality Assurance
[Your Company Name] will ensure that all market research reports meet high-quality standards. Any revisions or corrections required due to errors or omissions on the service provider's part will be addressed promptly and at no additional cost to the Client.
5. Pricing and Payment
5.1. Pricing Structure
The pricing for market research services will be outlined in the project agreement between [Your Company Name] and the Client. Pricing may be based on a per-project or hourly basis, as mutually agreed upon.
5.2. Payment Terms
Payment terms and schedules will be detailed in the project agreement. Invoices will be sent to the Client upon completion of each project milestone, and payment is due within 30 days of invoice receipt.
6. Termination
Either party may terminate this SLA with written notice if the other party breaches any material term or condition of this agreement. Termination will be effective 30 days after the written notice is provided.
7. Confidentiality
Both parties agree to maintain the confidentiality of all project-related information and data. Confidential information will not be disclosed to third parties without the written consent of the other party.
8. Governing Law
This SLA will be governed by and constructed in accordance with the laws of New York, and any disputes arising under or in connection with this agreement will be subject to the exclusive jurisdiction of the courts in New York.
9. Amendment and Modification
Any changes or modifications to this SLA must be made in writing and agreed upon by both parties.
IN WITNESS WHEREOF, the parties hereto have executed this Marketing Market Research Service Level Agreement as of the Effective Date.
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[Your Name] |
Amy Johanson |
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[Your Company Name] June 15, 2053 |
Del-Com June 15, 2053 |
