Startup Customer Feedback Survey Template
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Startup Customer Feedback Survey

Thank you for choosing [Your Company Name]! We are dedicated to providing excellent products/services and are constantly striving to improve. Your feedback is invaluable to us in achieving this goal. Please take a few minutes to complete this survey and help us serve you better.

General Information:

How long have you been a customer?

  • Less than 3 months

  • 3-6 months

  • 6-12 months

  • More than 12 months

  • I am not a customer yet

How did you hear about us?

  • Word of mouth

  • Social media

  • Online search

  • Advertisement

  • Other (please specify)

Product/Service Satisfaction

Overall satisfaction:

  • Very satisfied

  • Satisfied

  • Neutral

  • Dissatisfied

  • Very dissatisfied

What do you like most?

What needs improvement?

Likelihood of recommendation:

  • Very likely

  • Likely

  • Neutral

  • Unlikely

  • Very unlikely

Customer Support

Rate responsiveness:

  • Excellent

  • Good

  • Average

  • Poor

  • Very poor

Contacted customer support?

  • Yes

  • No

Satisfaction with resolution:

  • Very satisfied

  • Satisfied

  • Neutral

  • Dissatisfied

  • Very dissatisfied

Additional Feedback

Demographics (Optional)

Age:

  • Under 18

  • 18-24

  • 25-34

  • 35-44

  • 45-54

  • 55-64

  • 65 or above

Gender:

  • Male

  • Female

  • Non-binary/third gender

  • Prefer not to say

Location:

Thank you for taking the time to complete this survey! Your input is greatly appreciated and will help us enhance your experience with [Your Company Name]. If you have any further questions or concerns, please feel free to contact us at [Your Company Email].

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