Billing Error Notice
Billing Error Notice
August 09, 2050
[RECIPIENT'S NAME]
[RECIPIENT'S ADDRESS]
Dear [RECIPIENT'S NAME],
We are writing to bring to your attention a billing error that occurred in our system. We have detected an inconsistency in your recent bill and wish to rectify this situation promptly. We sincerely apologize for this inadvertent mistake and assure you we are taking immediate action to correct the error.
In the course of our routine audit, we identified an error in the billing amount reflected in your latest invoice dated [12th August 2050]. A miscalculation caused this discrepancy and we accept full responsibility for this oversight. We understand the inconvenience this may have caused you and we deeply regret any disturbance to your account management routine.
Our team has initiated a comprehensive review of your account, starting from the date of the billing error. We will provide a detailed correction report indicating the revised amount. If you have already paid the invoice, please be assured that any excess charge will be duly refunded or adjusted in your next billing cycle as per your preference.
Going forward, we are putting stricter quality control mechanisms in place to prevent such incidents from recurring. Your satisfaction is our paramount concern and we are truly thankful for your patience and understanding in this matter.
Please do not hesitate to reach out to our customer service team via email at [YOUR EMAIL] for any further queries or clarification. We value your feedback and are here to assist you 24/7.
Thank you for your understanding and cooperation.
Best Regards,
Billing Department
