Operations Customer Feedback Questionnaire

Your feedback is important to us! Please take a few moments to answer the following questions honestly and to the best of your ability. Your responses will help us improve our operations and better serve you.

1. General Information

Name: [Customer’s Name]

Email Address: [Customer’s Email]

Phone Number: [Customer’s Number]

2. Service Experience

a) How satisfied were you with the overall service provided?

• Very satisfied

• Somewhat satisfied

• Neutral

• Somewhat dissatisfied

• Very dissatisfied

b) Please rate the following aspects of our service on a scale of 1 to 5 (1 being poor, 5 being excellent):

Areas	Rating
Timeliness of service	5
Courtesy and professionalism of staff
Clarity of communication
Accuracy and completeness of information provided
Problem resolution

3. Communication

a) How did you primarily communicate with us?

• Phone

• Email

• Online chat

• In-person visit

• Other (please specify):

b) Rate the effectiveness of our communication channels on a scale of 1 to 5 (1 being poor, 5 being excellent):

Channels	Rating
Phone	4
Email
Online chat
In-person

4. Suggestions and Comments

Please provide any additional comments, suggestions, or feedback you have regarding our operations and how we can improve our service:

5. Demographic Information

a) Age:

• Below 18

• 19-25

• 26-32

• 33-45

• 46-60

• 60+

b) Gender:

• Male

• Female

• Prefer not to say

c) How long have you been a customer/client?

• >1 year

• 1-5 years

• <5 years

Your feedback is anonymous unless you choose to provide your contact information. Thank you for taking the time to help us improve!

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