Operations Customer Contact Contract
Operations Customer Contact Contract
Contract ID: [Contract ID]
Effective Date: [Month, Day, Year]
Expiry Date: [Month, Day, Year]
Parties:
This Operations Customer Contact Contract ("Contract") is entered into between:
[Your Company Name], a company organized and existing under the laws of [Country], having its registered office at [Your Company Address], hereinafter referred to as the "Company",
and
[Customer Name], a company organized and existing under the laws of [Country], having its registered office at [Customer Address], hereinafter referred to as the "Customer".
Background:
The Company provides operational support and customer contact services to businesses seeking assistance with their customer inquiries, technical support, and related operational needs. The Customer desires to engage the Company to provide such services as outlined in this Contract.
Scope of Services:
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Customer Contact Services:
The Company shall provide customer contact services to the Customer, including but not limited to:
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Handling inbound customer inquiries via telephone, email, and live chat.
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Providing technical support and troubleshooting assistance to customers.
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Processing customer orders, returns, and exchanges.
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Resolving customer complaints and issues in a timely and professional manner.
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Operational Support:
In addition to customer contact services, the Company may also provide operational support to the Customer, which may include:
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Data entry and management.
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Order processing and fulfillment.
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Inventory management.
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Administrative tasks as mutually agreed upon by both parties.
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Service Levels:
The Company shall adhere to agreed-upon service levels, including:
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Average response time for customer inquiries.
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Resolution time for customer issues.
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Accuracy and completeness of data entry and management.
Term and Termination:
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This Contract shall commence on the Effective Date and shall remain in effect until the Expiry Date unless terminated earlier in accordance with the terms herein.
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Either party may terminate this Contract upon providing written notice to the other party thirty (30) days prior to the intended termination date.
Confidentiality:
Both parties recognize and acknowledge that during the performance of this Contract, they may have access to confidential information belonging to the other party, including but not limited to trade secrets, customer data, proprietary technologies, and business strategies ("Confidential Information"). Each party agrees to maintain the confidentiality of any Confidential Information received from the other party and to use it solely for the purpose of fulfilling their obligations under this Contract.
Both parties further agree not to disclose any Confidential Information to any third party without the prior written consent of the disclosing party, except as required by law. The confidentiality obligations set forth herein shall survive the termination or expiration of this Contract and shall remain in effect indefinitely.
Payment Terms:
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The Customer shall pay the Company a mutually agreed-upon fee for the services rendered under this Contract.
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Payment shall be made within [Number] days from the date of receipt of the Company's invoice.
Indemnification:
Both parties agree to indemnify, defend, and hold harmless each other, their affiliates, officers, directors, employees, agents, successors, and assigns from and against any and all claims, damages, liabilities, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or in connection with any breach of this Contract, any negligent or wrongful act or omission, or any violation of applicable laws or regulations by the indemnifying party or its employees or agents.
This indemnification shall extend to third-party claims, suits, or actions brought against the indemnified party. The indemnifying party shall promptly notify the indemnified party in writing of any claim for which it seeks indemnification under this Contract and shall cooperate fully in the defense of such claim. The indemnification obligations set forth herein shall survive the termination or expiration of this Contract.
Governing Law and Jurisdiction:
This Contract shall be governed by and construed in accordance with the laws of [Country]. Any disputes arising out of or in connection with this Contract, including any questions regarding its existence, validity, or termination, shall be subject to the exclusive jurisdiction of the courts of [Country]. The parties hereby irrevocably submit to the jurisdiction of such courts and waive any objection to the laying of venue in such courts based on the grounds of forum non conveniens or otherwise.
Entire Agreement:
This Contract constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior and contemporaneous agreements and understandings, whether oral or written, relating to such subject matter. No modification, amendment, or waiver of any provision of this Contract shall be effective unless in writing and signed by both parties. Any failure by either party to enforce any provision of this Contract shall not constitute a waiver of such provision or any other provision thereof.
Execution:
This Contract shall be executed in duplicate originals, each of which shall be deemed an original, and may be executed by electronic signature.
Signature:
[Your Company Name]
By: (signature)
Name: [Your Name]
Title: [Your Job Title]
Date: [Month, Day, Year]
[Customer Name]
By: (signature)
Name: [Customer's Name]
Title: [Customer's Title]
Date: [Date]
