Free Operations Service Feedback Survey Template

Operations Service Feedback Survey

Thank you for choosing to participate in our Operations Service Feedback Survey. Your feedback is essential in helping us improve our services to better meet your needs. Please take a few moments to share your thoughts with us.

Demographic Information

Please provide the following demographic information:

Age:

  • Under 18

  • 18-24

  • 25-34

  • 35-44

  • 45-54

  • 55-64

  • 65 or over

Gender:

  • Male

  • Female

  • Non-binary/Third gender

  • Prefer not to say

Location:

  • Urban

  • Suburban

  • Rural

Occupation/Industry:

  • Student

  • Healthcare

  • Information Technology

  • Retail

  • Finance

  • Other (please specify:                               )

Overall Experience

On a scale of 1 to 10, how satisfied are you with the overall service provided by [Company Name]?

Specific Service Areas

Customer Service

How would you rate the friendliness and professionalism of our customer service representatives?

  • Excellent

  • Very Good

  • Good

  • Fair

  • Poor

Were your inquiries addressed in a timely manner?

  • Yes, always

  • Most of the time

  • Occasionally

  • Rarely

  • Never

Additional Comments/Suggestions

Product/Service Quality

How satisfied are you with the quality of the products/services you received?

  • Very satisfied

  • Satisfied

  • Neutral

  • Dissatisfied

  • Very dissatisfied

Did our products/services meet your expectations?

Yes, exceeded expectations

Yes, met expectations

No, fell below expectations

Order Processing

How easy was it to place an order with [Company Name]?

  • Very easy

  • Somewhat easy

  • Neutral

  • Somewhat difficult

  • Very difficult

Were there any issues with order accuracy or timeliness of delivery?

  • Yes

  • No

Problem Resolution

If you encountered any issues or problems, how satisfied were you with the resolution process?

  • Very satisfied

  • Satisfied

  • Neutral

  • Dissatisfied

  • Very dissatisfied

Did our team effectively address your concerns?

  • Yes, completely

  • Yes, to some extent

  • No

Suggestions for Improvement

Please share any additional suggestions or feedback you have for improving our operational services:

Overall Satisfaction and Loyalty

Based on your experience, how likely are you to recommend [Company Name] to others?

  • Very likely

  • Likely

  • Neutral

  • Unlikely

  • Very unlikely

Would you consider using our services again in the future?

  • Yes

  • No

Any final comments or thoughts you would like to share:

Operations Templates @ Template.net