Credit Card Surcharge Notice Template

Dear Team,

As part of our ongoing efforts to maintain sustainable operations and ensure the continued success of our business, we are implementing a new policy regarding credit card transactions. Effective [Date], a surcharge will be applied to all credit card transactions to offset the increasing processing fees incurred by the business.

The use of credit cards in our store has increased significantly, despite customer preferences and convenience. However, this has also presented financial challenges, as processing fees have eroded profit margins, necessitating proactive measures.

Policy Details:

1. Starting from [Date], a surcharge of [Percentage: X%] will be applied to all transactions made using credit cards.

2. This surcharge will be communicated to customers at the point of sale through signage placed prominently at checkout counters and through verbal communication by our staff.

3. Debit card transactions will not be subject to this surcharge.

Communication Strategy:

To ensure a smooth transition and maintain transparency with our customers, all team members must be well-informed about this new policy. As such, we kindly request your cooperation in adhering to the following guidelines:

1. Familiarize yourself with the details of the credit card surcharge policy outlined in this memo.

2. Assist customers by providing clear and concise explanations regarding the surcharge when required.

3. Display the provided signage prominently at the checkout counter to ensure customers are informed before making their purchase.

4. Address any customer inquiries or concerns regarding the surcharge courteously and professionally.

We understand that policy changes may require adjustment, and we appreciate your support and cooperation in implementing this new initiative. By taking proactive steps to manage our expenses, we aim to sustain the long-term viability of our business and continue providing excellent service to our valued customers.

Should you have any questions or require further clarification regarding the credit card surcharge policy, please do not hesitate to reach out to [Your Company Email]. Thank you for your attention to this matter.

Sincerely,

[Your Name]

[Your Designation]

[Your Company Name]

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