Free Operations Customer Service Incident Report Form Template

Operations Customer Service Incident Report Form

This form serves to document customer service incidents comprehensively. Please fill in all relevant sections accurately, including incident details, actions taken, and follow-up steps. Your thorough completion ensures effective resolution and helps improve our service standards. Thank you for your attention to detail.

Incident Details

Category

Description

Incident Type

Complaint

Incident Description

Customer reported receiving wrong item in online order.

Location

Online Platform

Customer Information

[Your Name], [Your Email]

Staff Involved

[Name], Customer Service Representative

Severity and Impact

Category

Description

Severity

Medium

Impact on Customer

Moderate

Impact on Operations

Low

Actions Taken

Category

Description

Immediate Response

Apologized to customer, initiated refund process.

Resolution

Customer was refunded for the incorrect item. Correct item was shipped.

Compensation Provided

Yes

Compensation Details

$10 store credit provided for inconvenience.

Follow-Up Actions

Category

Description

Further Investigation

-

Additional Steps

Ensure better quality control in order fulfillment process.

Managerial Review

Ensuring accountability and quality assurance is a crucial part of managerial review. It is incumbent upon managers to thoroughly evaluate and review all necessary aspects. Following this thorough evaluation, we kindly request managers to render their approval by signing off. Your cooperation and commitment to maintaining high standards are greatly appreciated. Thank you.

                              

[Manager's Name]

[Month Day, Year]

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