Marketing Launch Feedback Questionnaire

Thank you for participating in our IT Company's recent product/service launch. Your feedback is invaluable to us, and it will help us enhance our offerings. Please take a few minutes to provide your thoughts on the launch experience.

Section 1: General Information

Name (Optional):	Email Address (Optional):
Company/Organization Name (Optional):	Date:

Section 2: Pre-Launch Expectations

How did you first hear about our product/service launch?

• Email

• Social Media

• Website

• Colleague/Word of Mouth

• Other (please specify):                               

What were your initial expectations for this product/service launch?

                                                                                                                            

Did you have any specific concerns or doubts before the launch? If yes, please elaborate.

                                                                                                                            

Section 3: Launch Communication

Rate the clarity and effectiveness of the pre-launch communication (e.g., emails, social media updates, website information).

• Excellent

• Good

• Average

• Fair

• Poor

Were you satisfied with the frequency and timing of the launch updates?

• Very satisfied

• Satisfied

• Neutral

• Dissatisfied

• Very dissatisfied

Did you encounter any issues accessing launch information or updates? If yes, please describe.

                                                                                                                            

Section 4: Launch Event

Did you attend any launch events or webinars related to the product/service?

• Yes

• No

If yes, please rate the overall quality and usefulness of the launch event.

• Excellent

• Good

• Average

• Fair

• Poor

What aspects of the launch event did you find most valuable, if any?

                                                                                                                            

Section 5: Product/Service Experience

Have you used the product or service since its launch?

• Yes

• No

Please rate your overall satisfaction with the product/service.

• Very satisfied

• Satisfied

• Neutral

• Dissatisfied

• Very dissatisfied

What features or aspects of the product/service do you find particularly appealing?

                                                                                                                            

What improvements or enhancements would you suggest for the product/service?

                                                                                                                            

Section 6: Post-Launch Support

Have you contacted our support team for any post-launch issues or inquiries?

• Yes

• No

If yes, please rate the responsiveness and effectiveness of our support team.

• Excellent

• Good

• Average

• Fair

• Poor

Do you have any suggestions for improving our post-launch support services?

                                                                                                                            

Section 7: Overall Feedback

On a scale of 1 to 10, with 1 being extremely dissatisfied and 10 being extremely satisfied, how would you rate your overall experience with our product/service launch?

• 1

• 2

• 3

• 4

• 5

• 6

• 7

• 8

• 9

• 10

Do you have any additional comments, suggestions, or feedback regarding the product/service launch that you'd like to share?

                                                                                                                            

Thank you for taking the time to complete this feedback questionnaire. Your insights are invaluable in helping us improve our product/service launches and better meet your needs. 

If you have any further comments or questions, please feel free to reach out to us at:

[Your Company Name]

[Your Company Address]

[Your Company Email]

[Your Company Number]

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