Legal Contract Service Level Agreement (SLA)
Legal Contract Service Level Agreement (SLA)
This Legal Contract Service Level Agreement ("Agreement") is entered into as of the [Day] day of [Month], [Year] ("Effective Date") between [Your Company Name], a premier provider of legal services, with its principal place of business at [Your Company Address] ("Service Provider"), and [Client Name], a leading [industry] company, with its principal place of business at [Client Address] ("Client").
1. Overview
1.1 Service Provider, herein referred to as [Your Company Name], agrees to provide top-notch legal contract services to [Client Name], herein referred to as the Client, in accordance with the terms and conditions delineated within this Agreement.
1.2 The Client acknowledges and agrees to engage [Your Company Name] for the provision of legal contract services as outlined herein.
2. Scope of Services
2.1 [Your Company Name] shall offer an extensive array of legal contract services to the Client, including but not limited to:
(a) Thorough drafting and meticulous review of contracts and legal documents tailored to the Client's specific needs and requirements.
(b) Proactive provision of legal advice and consultations pertinent to contract matters, aimed at enhancing the Client's strategic decision-making processes.
(c) Skillful negotiation of contract terms and conditions on behalf of the Client, ensuring favorable outcomes and risk mitigation.
(d) Any additional legal contract services mutually agreed upon by the parties, fostering a collaborative and adaptable approach to service delivery.
3. Service Level Agreement
3.1 Service Availability: [Your Company Name] shall exert commercially reasonable efforts to maintain the availability of its legal contract services to the Client on a 24/7 basis, excluding pre-scheduled maintenance periods communicated in advance.
3.2 Response Time: [Your Company Name] pledges to promptly acknowledge and respond to all inquiries or service requests from the Client within [24 hours] of receipt during standard business hours (9:00 AM to 5:00 PM, Monday to Friday, local time), and within 48 hours for inquiries received outside of these hours.
3.3 Performance Metrics: [Your Company Name] commits to adhering to stringent performance metrics, including:
(a) Accuracy: Ensuring a minimum accuracy rate of [95%] in all legal contract services rendered to the Client.
(b) Timeliness: Completing all contract drafting and review tasks within a maximum of [5] business days from the date of request, thereby expediting service delivery and enhancing operational efficiency.
4. Fees and Payment
4.1 In consideration for the exceptional legal contract services provided by [Your Company Name], the Client agrees to remunerate the Service Provider in accordance with the fee schedule detailed in Appendix A attached hereto.
4.2 Payment Terms: The Client shall remit payment for all invoices issued by [Your Company Name] within [30] days of receipt, ensuring prompt and fair compensation for the invaluable legal support provided.
5. Term and Termination
5.1 Term: This Agreement shall become effective as of the Effective Date and shall remain in force for an initial term of one year, automatically renewing for successive one-year terms thereafter, unless terminated as provided herein.
5.2 Termination: Either party may terminate this Agreement upon providing written notice to the other party at least [30] days prior to the intended date of termination, facilitating an orderly cessation of services and transition of responsibilities.
6. Confidentiality
6.1 Confidential Information: Both parties mutually agree to uphold the strictest confidentiality with respect to any confidential information disclosed during the course of this Agreement, safeguarding proprietary data against unauthorized disclosure or use.
6.2 Non-Disclosure: Neither party shall disclose any confidential information belonging to the other party to any third party without obtaining prior express written consent, thereby upholding the highest standards of confidentiality and trust.
7. Governing Law
7.1 This Agreement shall be governed by and construed in accordance with the laws of the State of [Your State], excluding its conflict of law provisions, thereby ensuring consistency and predictability in the interpretation and enforcement of contractual rights and obligations.
8. Miscellaneous
8.1 Entire Agreement: This Agreement, inclusive of any appendices hereto, constitutes the entire understanding and agreement between the parties concerning the subject matter herein, superseding all prior negotiations, representations, and agreements, whether oral or written.
8.2 Amendment: No amendment or modification to this Agreement shall be valid or binding unless made in writing and duly executed by authorized representatives of both parties, thereby preserving the clarity and integrity of the contractual framework established herein.
IN WITNESS WHEREOF, the undersigned parties hereto have executed this Agreement as of the Effective Date.
[Your Company Name]
[Your Company Representative Name]
[Your Company Representative Title]
[Month Day, Year]
[Client Name]
[Client Representative Name]
[Client Representative Title]
[Month Day, Year]
