CUSTOMER INFORMATION | |
Customer Name: [Customer Name] | Customer ID: [Customer ID] (if applicable) |
Date of Interaction: [month/day/year] | Product/Service: [Product/Service Name] |
FEEDBACK DETAILS | ||
Feedback Type: | ||
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Feedback Category: | ||
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The customer expressed dissatisfaction with the recent product launch campaign, citing unclear messaging, and requested improved clarity in future marketing materials. |
ASPECT | 1 | 2 | 3 | 4 | 5 |
Overall Satisfaction | |||||
Product/Service Quality | |||||
Customer Support | |||||
Marketing Effectiveness |
We promptly scheduled a team meeting to review the feedback. We plan to revise the marketing materials to ensure clearer messaging and conduct focus group testing for validation. |
Customer Signature: ___________________ Date: ______________
Feedback ID: [Unique Feedback ID] | Resolved By: [Name of the person who resolved the issue] |
Resolution Status: [Open / In Progress / Resolved] | Date Resolved: [Date] |
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