Customer Feedback List
Customer Feedback List
|
Name: |
[Your Name] |
|
Date: |
[Date] |
This list serves as a comprehensive guide for obtaining and analyzing customer feedback to help in the continuous improvement of your product. It includes specific questions under three main categories- product features, functionality, and usability that will help to gain meaningful insights about the user experience.
Product Features Feedback
|
Question |
Example Response |
Follow-Up Action |
Priority Level |
|---|---|---|---|
|
What do you like most about the product features? |
I love the interactive dashboard. |
Enhance and advertise popular features. |
Low |
|
Are there any features that you find confusing or difficult to use? |
The settings menu is quite confusing. |
Simplify and improve UI of the identified features. |
High |
|
Are there any additional features you would like to see added to the product? |
A feature for personalized notifications would be great. |
Review and consider customer's feature requests. |
Medium |
Functionality Feedback
|
Question |
Example Response |
Follow-Up Action |
Priority Level |
|---|---|---|---|
|
How would you rate the overall functionality of the product? |
7/10. It gets slow sometimes. |
Identify and address factors affecting product efficiency. |
High |
|
Have you encountered any bugs or glitches while using the product? |
Yes, sometimes the app crashes when loading data. |
Identify and fix reported bugs immediately. |
High |
|
Are there any specific functionalities that you believe need improvement? |
The search feature could be improved. |
Upgrade weak points in the functionality. |
Medium |
Usability Feedback
|
Question |
Example Response |
Follow-Up Action |
Priority Level |
|---|---|---|---|
|
How intuitive do you find the product to use? |
It's quite user-friendly and easy to use. |
Maintain and emphasize product's ease of use. |
Low |
|
Are there any aspects of the user interface that could be improved for better usability? |
The placement of buttons is a bit off. |
Make UI more intuitive based on the feedback. |
High |
|
Do you have any suggestions for making the product more user-friendly? |
Adding tool tips for all features would be helpful. |
Consider and implement usability enhancement suggestions. |
Medium |
Notes:
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Encourage customers to provide specific examples or anecdotes to support their feedback.
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Regularly review and analyze customer feedback to identify common themes or pain points.
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Prioritize product enhancements based on the impact on user experience and feasibility of implementation.
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Keep customers informed about product updates and improvements based on their feedback.
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Use customer feedback as a valuable source of insight for continuous product improvement initiatives.
