Legal Client Evaluation Form
LEGAL CLIENT EVALUATION FORM
Thank you for choosing [Your Company Name] for your legal needs. We value your feedback and are committed to continuously improving our services. Please take a few moments to complete this evaluation form. Your responses will help us better serve you and future clients.
Client Information:
Name: [Client Name]
Case/File Number: [Case/File Number]
Date of Service: [Date]
1. Communication:
Please rate the following aspects of communication with your attorney/legal team:
|
Aspect |
Poor |
Fair |
Good |
Very Good |
Excellent |
|---|---|---|---|---|---|
|
Responsiveness to emails/calls |
✔ |
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Clarity and effectiveness of explanations |
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Frequency of updates on case progress |
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Availability for meetings/appointments |
2. Legal Expertise:
Please rate your attorney/legal team's expertise in handling your case:
|
Aspect |
Poor |
Fair |
Good |
Very Good |
Excellent |
|---|---|---|---|---|---|
|
Knowledge of relevant laws and regulations |
✔ |
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Ability to strategize and plan legal actions |
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Effectiveness in resolving legal issues |
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Understanding of your specific needs |
3. Professionalism:
Please rate your attorney/legal team's professionalism:
|
Aspect |
Poor |
Fair |
Good |
Very Good |
Excellent |
|---|---|---|---|---|---|
|
Courtesy and respect towards you |
✔ |
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Timeliness and punctuality |
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Integrity and ethical conduct |
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Presentation and demeanor in court |
4. Overall Satisfaction:
Please rate your overall satisfaction with the services provided by [Your Company Name]:
|
Aspect |
Poor |
Fair |
Good |
Very Good |
Excellent |
|---|---|---|---|---|---|
|
Outcome of your case |
✔ |
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|
Value for the fees charged |
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Willingness to recommend [Your Company Name] to others |
Additional Comments:
Please provide any additional comments or suggestions for improvement:
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Overall, I was quite satisfied with the services provided by [Your Company Name]. However, I did notice some delays in receiving updates on my case progress, which caused some anxiety on my end. It would be helpful if there could be more frequent communication or a designated point of contact for updates. Additionally, while I understand the complexities involved, clearer explanations of legal jargon would have been appreciated throughout the process. Despite these minor issues, I am pleased with the outcome of my case and would still recommend [Your Company Name] to others in need of legal assistance. |
Thank you for taking the time to complete this evaluation form. Your feedback is invaluable to us. If you have any further questions or concerns, please don't hesitate to contact us.
