Email Marketing ESP Transition SLA
Email Marketing ESP Transition SLA
I. Introduction
This Email Marketing ESP Transition Service Level Agreement ("SLA") is entered into by and between [Your Company Name] ("Customer"). [Email Service Provider] ("Current ESP"), and [Email Service Provider] ("New ESP"). This SLA outlines the terms and conditions of transitioning email marketing services from the Current ESP to the New ESP.
II. Transition Scope
A. 2.1 Description of Services to Be Transitioned
The Current ESP shall transition all email marketing services, including subscriber lists, email templates, and campaign data, to the New ESP as outlined in the agreed-upon project plan.
B. Timeline and Milestones for the Transition
The transition process is expected to commence on [Start Date] and conclude by [End Date]. Key milestones are detailed in the project plan attached hereto.
III. Service Commitments
A. Description of the Services
The New ESP shall provide email marketing services, including email campaign management, subscriber list management, and analytics, as specified in Exhibit A.
B. Uptime Guarantees
The New ESP commits to maintaining a service uptime of at least 99% permonth. Scheduled maintenance will be communicated to the Customer with at least [Notice Period] notice.
C. Data Security and Privacy
The New ESP shall implement industry-standard data security measures and comply with data protection laws, including GDPR and CCPA, to ensure the privacy and security of customer data.
D. Customer Support
The New ESP shall provide customer support 24/7. Response times for support requests shall not exceed [Response Time] for priority issues and [Response Time] for standard issues.
E. Compliance
The New ESP shall ensure that its services are in compliance with all applicable laws and regulations governing email marketing, including CAN-SPAM and CASL.
IV. Responsibilities
A. Data Migration Responsibilities
The Current ESP shall be responsible for migrating all subscriber lists, email templates, and campaign data from its platform to the New ESP. Data validation and testing shall be performed jointly by the Customer, Current ESP, and New ESP.
B. Communication Channels and Escalation Procedures
The Customer, Current ESP, and New ESP shall maintain open and timely communication channels during the transition. Any issues or escalations shall be resolved as per the procedures outlined in Exhibit
V. Data Protection
The New ESP shall ensure the security and privacy of customer data during the transition. Data retention and disposal policies are detailed in Exhibit C.
VI. Downtime and Issue Resolution
The New ESP shall promptly address and resolve any issues or downtime, and the Customer shall be entitled to compensation or penalties for significant service disruptions as outlined in Exhibit D.
VII. Termination
The Customer may terminate this SLA in accordance with the terms specified in Exhibit E.
VIII. Confidentiality
All parties involved shall maintain the confidentiality of transition-related information and not disclose it to third parties.
IX. Amendments and Changes
Any amendments to this SLA shall be made in writing and require the agreement of all parties involved.
X. Governing Law and Jurisdiction
This SLA shall be governed by the laws of [Jurisdiction], and any legal disputes shall be resolved in the appropriate courts of [Jurisdiction].
XI. Term
This SLA shall commence on [Effective Date] and continue until [End Date], unless terminated earlier in accordance with the terms outlined in Exhibit E.
XII. Signatures
