Free Customer Complaint Log Template
Customer Complaint Log
This Customer Complaint Log is designed to efficiently track and document customer complaints, enabling the identification of recurring issues or trends. It serves as a centralized tool for recording pertinent information regarding customer feedback, facilitating swift analysis and appropriate action.
Prepared by: [YOUR NAME]
Date: March 5, 2050
Company: [YOUR COMPANY NAME]
Log Overview
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Date: [DATE]
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Summary Task: Review and address customer complaints regarding product damage, incorrect shipments, late deliveries, billing discrepancies, and poor customer service.
|
Date |
Customer Name |
Contact Information |
Nature of Complaint |
Resolution Status |
|---|---|---|---|---|
|
2050-03-05 |
John Smith |
555-123-4567 |
Product received damaged |
Pending |
|
2050-03-06 |
Alice Johnson |
555-987-6543 |
Incorrect item shipped |
Resolved |
|
2050-03-07 |
David Brown |
555-555-5555 |
Late delivery |
Resolved |
|
2050-03-08 |
Emily White |
555-456-7890 |
Billing discrepancy |
Pending |
|
2050-03-09 |
Michael Lee |
555-321-0987 |
Poor customer service |
Escalated |
Reminder:
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Ensure consistent updating of the Customer Complaint Log with details including Date, Customer Name, Contact Info, Complaint Details, and Resolution Status. Regularly review entries for trend identification and prompt resolution to uphold customer satisfaction standards.
