Sales Inter-departmental Contract for Deal Support
Sales Inter-departmental Contract
for Deal Support
THIS AGREEMENT ("Contract") is entered into this [Date],
BETWEEN:
[Your Company Name], a corporation duly incorporated under the laws of [State/Country], having its principal place of business at [Your Company Address], herein represented by [Your Name], in the capacity of [Your Position]], hereinafter referred to as the "Sales Department";
AND
[Supporting Department Name], a department within [Your Company Name], duly organized and existing under the corporate umbrella of [Your Company Name], herein represented by [Supporting Department Representative's Name], in the capacity of [Supporting Department Representative's Position, e.g., "Director of Customer Support"], hereinafter referred to as the "Supporting Department";
WHEREAS, the Sales Department has identified a need for specialized support to facilitate deal closures and improve customer satisfaction;
AND WHEREAS, the Supporting Department possesses the expertise and resources necessary to provide such specialized support to the Sales Department;
NOW, THEREFORE, in consideration of the mutual covenants and agreements set forth herein, and for other good and valuable consideration, the receipt and sufficiency of which is hereby acknowledged, the parties hereto agree as follows:
1. Purpose
The purpose of this Agreement is to define the terms under which the Supporting Department will provide services and support to the Sales Department to facilitate deal closures and customer satisfaction.
2. Scope of Support
2.1 Technical Support
The Supporting Department shall provide specialized technical support to the Sales Department for the purpose of troubleshooting client issues, resolving technical discrepancies, and aiding in the successful closure of sales deals. Such support shall be rendered in accordance with the technical specifications and guidelines agreed upon by both parties.
2.2 Marketing Material Provision
The Supporting Department shall supply the Sales Department with marketing materials that are integral to the sales process. This includes, but is not limited to, product brochures, digital assets, and promotional content. All materials shall be provided in a timely manner and must align with the Sales Department’s objectives and timelines.
2.3 Data Analytics
The Supporting Department agrees to offer data analytics support to the Sales Department, including data collection, interpretation, and reporting. The analytics will focus on sales metrics, customer behavior, and market trends, to assist the Sales Department in making informed decisions and strategizing effectively.
3. Responsibilities
3.1 Sales Department
3.1.1 Providing Clear Objectives and Timelines
The Sales Department shall furnish the Supporting Department with clearly defined objectives and timelines that are pertinent to the sales initiatives requiring support. Such objectives and timelines must be provided in a manner that allows the Supporting Department reasonable time for preparation and delivery of the agreed-upon services.
3.1.2 Liaising with the Supporting Department for Support Needs
The Sales Department is responsible for continuous and effective communication with the Supporting Department to outline the nature and scope of the support required. This includes but is not limited to, regular briefings, consultation, and provision of feedback on the quality and effectiveness of the support received.
3.2 Supporting Department
3.2.1 Timely Provision of Requested Support
The Supporting Department shall respond to the Sales Department’s requests for support in a timely and efficient manner. Failure to do so may be considered a breach of this Agreement, subject to penalties or other legal remedies as outlined herein.
3.2.2 Maintaining the Quality and Accuracy of Support Services
The Supporting Department is obligated to ensure that the quality and accuracy of the support services provided meet or exceed the standards mutually agreed upon by the Sales Department and Supporting Department. Any discrepancies or failures to meet these standards must be promptly rectified.
4. Confidentiality
Both the Sales Department and the Supporting Department (collectively referred to as the "Parties") hereby acknowledge and agree to maintain the strictest confidentiality concerning all information, data, and materials that are exchanged, accessed, or disclosed in connection with this Agreement. Such confidential information shall be used solely for the purposes of fulfilling the obligations set forth in this Agreement and shall not be disclosed to any third parties, except as may be necessary to comply with applicable law, and shall be handled in accordance with [Your Company Name]'s existing confidentiality and data protection policies. Any unauthorized use or disclosure of confidential information constitutes a breach of this Agreement, and the breaching party shall be subject to the legal remedies and penalties as set forth in [Your Company Name]'s confidentiality policies and as may be available under applicable laws.
5. Term and Termination
5.1 Term
This Agreement shall come into effect on the date specified as [Date], and shall continue in full force and effect indefinitely (the "Initial Term") unless otherwise terminated in accordance with the terms set forth herein.
5.2 Termination for Convenience
Either the Sales Department or the Supporting Department (each, a "Terminating Party") may terminate this Agreement without cause upon providing thirty (30) days' written notice to the other party (the "Non-Terminating Party"). Such notice shall be delivered in accordance with the notice provisions of this Agreement.
5.3 Termination for Cause
In the event that either party fails to perform, observe, or discharge any of its obligations or responsibilities under this Agreement, the non-breaching party may terminate this Agreement upon fifteen (15) days' written notice, provided that the breaching party does not cure such breach within that fifteen (15) day period.
5.4 Effect of Termination
Upon termination or expiration of this Agreement, each party shall promptly return or destroy, as directed by the disclosing party, all confidential information, data, and materials belonging to the other party that are in its possession or control.
5.5 Survival
The obligations concerning Confidentiality, Intellectual Property, and any other provisions that by their nature should survive termination, shall continue in effect beyond the termination or expiration of this Agreement.
6. Dispute Resolution
In the event of any dispute, claim, question, or disagreement arising out of or relating to this Agreement or the breach thereof ("Dispute"), the parties hereto shall first attempt to resolve the Dispute through good-faith negotiations. If the Dispute cannot be satisfactorily resolved in this manner, the parties agree to participate in non-binding internal company mediation administered by a mediator chosen by [Your Company Name]. Both parties agree to share the cost of mediation equally and shall make reasonable efforts to resolve the Dispute within thirty (30) days following the initiation of mediation. Should the Dispute remain unresolved at the conclusion of mediation, either party may pursue legal action to resolve the matter, subject to the jurisdiction and venue clauses of this Agreement.
7. Governing Law
This Agreement, and all the rights and duties of the parties arising from or relating in any way to the subject matter of this Agreement or the transaction(s) contemplated by it, shall be governed by, construed and enforced in accordance with the laws of the State of [State/Country], without regard to its conflicts of laws principles. In the event that litigation is necessary to enforce any of the terms or provisions of this Agreement, the parties agree that such litigation shall be brought and maintained exclusively in the state or federal courts located in [Specific Jurisdiction, if applicable], and both parties hereby consent to such personal and exclusive jurisdiction.
8. Amendments
Any modification, amendment, or alteration to the terms or provisions of this Agreement shall not be effective unless mutually agreed upon in writing by both the Sales Department and the [Supporting Department Name] ("Parties"). Both Parties must expressly consent to any such modifications, which must be documented in a written instrument duly signed by authorized representatives from each department. The written amendment will then be attached to this Agreement and shall become a part thereof, superseding any conflicting terms or provisions.
9. Entire Agreement
This Agreement constitutes the entire agreement between the parties and supersedes all prior communications, agreements, and understandings, written or oral, between the parties.
IN WITNESS WHEREOF, and acknowledging acceptance and agreement of the foregoing, each of the Parties has executed this Sales Inter-departmental Contract for Deal Support, both Parties by its duly authorized officer, as of the date first above written.
[Your Company Name]
By:
[Your Name]
Director of Sales
[Your Company Name]
By:
[Name of Head of Supporting Department]
Director of [Supporting Department Name]
Contact Information:
[Your Company Email]
[Your Company Website]
[Your Company Phone Number]
