Free Post-Sale Satisfaction Survey Template

Post-Sale Satisfaction Survey

Thank you for choosing [Your Company Name] for your digital needs. We value your feedback to continually improve our products and services. Please take a few minutes to complete this survey.

Customer Information

Name:

[Your Name]

Email:

[Your Company Email]

Company:

[Your Company Name]

Position:

[Sales Associate]

A. Product/Service Evaluation

Please rate the following aspects on a scale from 1 to 5, where 1 represents "Very Dissatisfied" and 5 represents "Very Satisfied."

Aspect

Rating (1-5)

Product/Service Quality

  • 5 - Very Satisfied

  • 4 - Satisfied

  • 3 - Somewhat Satisfied

  • 2 - Dissatisfied

  • 1 - Very Dissatisfied

Ease Of Use

  • 5 - Very Satisfied

  • 4 - Satisfied

  • 3 - Somewhat Satisfied

  • 2 - Dissatisfied

  • 1 - Very Dissatisfied

Customer Support

  • 5 - Very Satisfied

  • 4 - Satisfied

  • 3 - Somewhat Satisfied

  • 2 - Dissatisfied

  • 1 - Very Dissatisfied

Delivery/Purchase Process

  • 5 - Very Satisfied

  • 4 - Satisfied

  • 3 - Somewhat Satisfied

  • 2 - Dissatisfied

  • 1 - Very Dissatisfied

Overall Satisfaction

  • 5 - Very Satisfied

  • 4 - Satisfied

  • 3 - Somewhat Satisfied

  • 2 - Dissatisfied

  • 1 - Very Dissatisfied

B. Open-Ended Questions

  1. What did you like most about our product or service?

  2. What areas do you think we can improve upon?

  1. Do you have any additional comments or suggestions?

  1. Would you recommend [Your Company Name] to a friend or colleague?

  1. Are there any specific features you'd like to see in our future products?

Thank you for completing our survey. Your feedback is invaluable to us in our continuous effort to provide exceptional digital technology solutions.

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