Sales Feedback Resolution Form Template
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Sales Feedback Resolution Form

Customer Information

Customer Name:

[Your Name]

Contact Number:

Email Address:

Account/Order Number:

Feedback Details

Date & Time Of Feedback:

[2050-11-08, 10:30 AM]

Nature Of Feedback:

  • Complaint

  • Suggestion

  • Praise

  • Other (please specify) ______________

Description Of Feedback

Please provide a detailed description of the feedback, including the specific issue or suggestion

Resolution Steps Taken

Date & Time of Resolution:

[2050-11-10, 2:00 PM]

Resolution Status:

  • Pending

  • Resolved

  • In Progress

Description of Resolution:

Record the steps taken to address the feedback

Feedback Analysis

Root Cause Analysis: Identify the root causes or factors contributing to the feedback

Follow-Up Actions

Follow-Up Required?

  • Yes

  • No

Description of Follow-Up Actions

Specify any additional actions or investigations required

Customer Satisfaction Rating

On a scale of 1 to 5, how satisfied are you with the resolution?

  • 1 (Not Satisfied)

  • 2 (Slightly Satisfied)

  • 3 (Moderately Satisfied)

  • 4 (Very Satisfied)

  • 5 (Extremely Satisfied)

Additional Comments

Signatures

Customer:

Sales Representative:

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