Free Sales Return Policy Statement Template
Sales Return Policy Statement
For [Your Company Name]
Effective Date:
Introduction
Our mission is to offer high-quality products and a pleasant shopping experience to our valued customers. If you're not fully satisfied with your purchase for any reason, our return policy will assist you. This statement elucidates our policies concerning the return, refund, and replacement of merchandise purchased from our store.
30-day Return Policy
All products purchased from us, unless otherwise stated, can be returned within 30 days of the receipt. The returned merchandise must be unused, in the same condition as received, and in the original packaging along with all the accessories, manuals, and receipt.
Non-returnable Items
Some types of goods are exempted from being returned including perishable goods, personalized items, hazardous materials, or flammable liquids or gases. Also, please note that gift cards cannot be returned or refunded.
Return Procedure
To initiate a return, please contact our customer service department with the receipt number and reason for return. Once your return is confirmed and approved, we'll provide you with the return address. You will need to ensure the item is sent back in all of its original packaging. Buyers are responsible for the shipping cost for returns.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If the conditions mentioned above are met, the refund will be processed, and a credit will be automatically applied to your credit card or original method of payment, within a certain number of days.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and we will provide you with the directions for the exchange process.
Conclusion
Your satisfaction is our top priority. If there is anything more you would like to know about our return policy, do not hesitate to get in touch with our customer service team at:
[Your Company Number]
[Your Company Email]
[Your Company Website]
[Your Company Social Media]
We thank you for your understanding and patience.
Thank you for choosing [Your Company Name]. Your satisfaction is our priority.
